Frequently Asked Questions

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What is Red Light Therapy (RLT)?

Red light therapy uses low-wavelength red light (typically 620–750 nanometers) to stimulate natural cellular processes. Also known as low-level laser therapy (LLLT), photobiomodulation, or cold laser therapy, RLT enhances mitochondrial function, boosting energy (ATP production) inside cells. This increase helps the body heal, regenerate, and improve skin health.

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How is Infrared Therapy different from Red Light Therapy?

Red light primarily affects the surface and shallow layers of the body, while infrared light penetrates much deeper into muscles and joints. This makes infrared therapy especially effective for circulation, muscle recovery, inflammation reduction, and chronic pain relief. When used together, red and infrared light provide a powerful combination for total-body wellness.

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What are the main benefits of Infrared Health Technology?

Infrared therapy supports the body in multiple ways:

  • Relieves pain in muscles, joints, and nerves
  • Improves circulation and supports detoxification
  • Assists weight management by increasing calorie burn
  • Strengthens immune response and accelerates healing
  • Reduces stress and improves sleep quality
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Is infrared and red light therapy safe for everyday use?

Yes. Both therapies are safe, non-invasive, and drug-free. Research from NASA and studies published in Photomedicine and Laser Surgery and Lasers in Medical Science confirm their effectiveness. Unlike UV light, infrared and red light contain no harmful rays, so there’s no risk of tanning or skin damage.

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Who can use GenkiFlow wearables?

Our products are designed for adults of all ages, including athletes, professionals, and pets. They provide natural support for pain relief, recovery, skin health, and sleep. However, if you are pregnant, have a serious medical condition, or use an implanted device, please consult your doctor before use.

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Can pets use infrared therapy?

Yes, many veterinarians recommend infrared therapy to help pets with joint pain and post-surgery recovery. GenkiFlow offers pet-friendly products designed specifically for safe use on animals.

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How long should I use it daily?

Most users benefit from 15–30 minutes per day. You can start with shorter sessions and increase them gradually depending on your needs.

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What conditions does it help with?

Infrared therapy is commonly used for arthritis, chronic pain, muscle soreness, post-workout recovery, better sleep, skin rejuvenation, and even hair health. Results may vary depending on individual conditions and consistency of use.

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When will I see results?

Some people may feel relief after the first few sessions, while others may need 1–3 weeks of regular use. Consistency is key for the best outcomes.

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Do you offer a money-back guarantee?

Yes. We offer a 100% Money-Back Guarantee. If you’re not fully satisfied, you can return your product within 30 days of delivery for a complete refund.

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How do I request a return or refund?

Contact our Customer Service team at [email/phone/contact form] with your order number and reason for return. We’ll provide instructions and, if eligible, a prepaid shipping label. Refunds are issued within 5–7 business days after the product is received.

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Do your products come with a warranty?

Yes. All GenkiFlow products include a limited warranty that covers manufacturing defects. Full details are available on our Warranty & Returns page.

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Can I earn byreferring others?

Yes! Join the GenkiFlow Affiliate Program to receive your own referral link. Every purchase made through your link earns you commission. Learn more on our [Affiliate Signup Page].

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Do you offer co-branding opportunities?

We partner with gyms, wellness centers, beauty clinics, and lifestyle brands. Visit our [Co-Branding & Investment] page for details.

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Are your products FDA registered?

Yes. GenkiFlow devices are FDA-registered (Registration No. 3033796981) and manufactured in compliance with international safety standards.

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Are there any side effects?

Infrared therapy is generally well-tolerated. Mild warmth or temporary redness may occur in some users, but these effects are rare and typically resolve quickly.